Privacy Policy

1. Who We Are

Du-All Microcement provides high-end decorative materials such as microcement, Venetian plaster, travertine, marmorino, and other natural finishes. Our products are intended only for trained professionals, including certified applicators, designers, and architects.

They are not meant for personal or DIY use by individuals without professional experience.

2. What Information We Collect

We only collect personal information when you provide it through forms, quote requests, or communication. This may include:

Name, phone number, email
Project address or site info
Photos, videos, or project details
Communication history

We use this information strictly to respond to your requests and provide service.

We do not sell or share your data with third parties.

3. Use of Products – Professional Use Only

Our materials must be applied by experienced, qualified professionals.

The final result will depend on:

Surface preparation
Application method
Installer’s skill level
Environmental conditions
Ongoing maintenance

We do not offer warranties for poor installation, misuse, incorrect surface prep, or improper maintenance.

We are also not responsible for damages caused by third-party installers who are not part of our certified team.

4. Limitations of Liability

Our products are made to the highest quality standards. However, we cannot guarantee specific results unless the project is executed by Du-all Microcement’s own team.

By purchasing or using our materials, you accept that the installer is responsible for the outcome and that we are not liable for failures related to application.

5. Payment & Return Policy

All sales are final. Once materials are tinted, custom-prepared, or shipped, they cannot be returned or refunded.

If you receive a product with a manufacturing defect (unopened and unused), you may request an exchange after inspection.

6. Age Restriction

Our services and products are intended only for professionals aged 18 and older.

We do not knowingly collect or store information from minors.

7. Changes to This Policy

We may update this Privacy Policy and Disclaimer at any time.

The latest version will always be available on this website.

8. Contact

If you have any questions or concerns, contact us at:

sales@duallmicrocement.com